Withdrawals are processed Monday to Friday, 6:00 am to 5:00 pm GMT. No payments are sent on weekends - a request submitted after Friday 5:00 pm joins the Monday queue. The base daily withdrawal limit is €500; VIP level 5 raises this to €1,500 per day. Identity verification must be completed before the first withdrawal is released. You may hold a maximum of three pending withdrawal requests at any one time.
| VIP level | Daily limit | Monthly limit |
|---|---|---|
| Level 1 (base) | €500 | €7,000 |
| Levels 2-4 | Between €500 and €1,500 | Between €7,000 and €20,000 |
| Level 5 | €1,500 | €20,000 |
No withdrawal fees apply on any method. The monthly limit figures above come from two separate sources that show slightly different ranges; check the cashier section in your account for the exact monthly cap applicable to your current VIP tier.
| Method | Processing time after approval |
|---|---|
| E-wallet | 0-24 hours |
| Cryptocurrency | Within 24 hours |
| Credit / debit card | 1-5 business days |
| Bank transfer | 3-7 business days |
Times above start from the moment the finance team approves the request, not from submission. The general target from submission to payment is 3 business days. Submissions made Friday afternoon or over the weekend add the weekend gap to this timeline.
Log in and open the cashier section. Confirm that your identity verification is approved in your account profile - unverified accounts cannot process withdrawals. Select the withdrawal tab, choose your preferred method, enter the amount, and confirm. The request enters pending status immediately. Finance reviews pending requests during Monday to Friday business hours. Once approved, the payment moves to the processor and the timeline above applies.
A cancelled withdrawal returns the funds to your casino balance automatically. Resubmit after resolving the underlying cause. If a withdrawal is cancelled without any explanation visible in your account, contact live chat with the transaction reference for clarification.
The most frequently reported issues and their causes:
The minimum withdrawal amount is not confirmed in official sources. Check the cashier section when submitting a withdrawal request - the minimum for your selected method is displayed there.
Go to the cashier or transactions section of your account and open withdrawal history. Each request shows its current status: pending, approved, or cancelled, along with the submission date and method.
The most common causes are incomplete identity verification, an active bonus that had not finished wagering, or a daily or monthly limit being reached. If none of these apply, contact live chat with the transaction reference number for an explanation.
In some cases you are required to withdraw back to the original deposit method first, particularly for card deposits. The cashier section shows available withdrawal methods for your account; if your preferred method is not listed, contact support to confirm the correct withdrawal route.
It enters the pending queue and is not reviewed until Monday morning when finance processing resumes. This is not an error - weekend submissions simply wait until the next business window opens.
Yes. Verified accounts move through the approval stage without the additional KYC review step. Completing verification before your first withdrawal removes one of the most common causes of processing delays.
No. The maximum number of simultaneous pending withdrawal requests is three. Wait for at least one to be approved or cancelled before submitting an additional request.