Monsterwin is open to players aged 18 and over only. If you feel that your gambling is no longer within your control, the options below are available to restrict or close your account. Self-exclusion through email is the confirmed route; additional limit-setting tools may be available in your account settings.
To self-exclude, email [email protected] and state clearly that you want your account permanently closed. The account is deactivated within 24 hours of the request being received. Keep a copy of the email as a record - it confirms the date the request was submitted and the account was scheduled for closure.
Self-exclusion is permanent by default. If you want a temporary break rather than permanent closure, contact live chat first to ask whether a time-limited option is available for your account.
A self-assessment test is available on the responsible gaming section of the site. The test helps you evaluate whether your gambling habits show signs of problematic behaviour. It is anonymous and does not affect your account in any way. Access it through the responsible gaming section linked in the site footer or navigation.
Deposit limits, loss limits, wagering limits, and session time-out tools have not been confirmed as available features on this platform. If these tools exist, they are accessible in your account settings. Contact live chat to confirm which limit-setting options are currently active for your account before relying on them as a control measure.
If no limit-setting tools are available or accessible, self-exclusion via email remains the confirmed way to stop gambling activity on your account.
If you are concerned about your gambling, independent support is available through organisations that specialise in problem gambling assistance. Search for national helplines or counselling services in your country for confidential support outside the casino environment.
Email [email protected] and request that your account be permanently closed. The account is deactivated within 24 hours. Keep a copy of the email as confirmation of the closure date.
Yes. Only players aged 18 and over are permitted to register and use the casino. Age verification may be requested as part of the identity verification process.
These tools have not been confirmed as available features. Contact live chat to check whether limit-setting options are currently active in your account settings. If they are not available, self-exclusion by email is the confirmed alternative.
The self-assessment test is a questionnaire available on the responsible gaming page of the site. It helps you evaluate whether your gambling behaviour shows warning signs. It is anonymous and has no impact on your account.
A permanent self-exclusion via email is the confirmed option. Contact live chat to ask whether a temporary cool-off or time-out period is available for your account before requesting permanent closure.
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