The VIP program runs across five levels with progression based on wagering activity. Higher levels unlock increased daily and monthly withdrawal limits, improved cashback rates, and additional account benefits. At level 5, a personal account manager is assigned and access to exclusive promotions opens. All VIP levels include 24/7 live chat support.
| VIP level | Daily withdrawal limit | Monthly withdrawal limit |
|---|---|---|
| Level 1 | €500 | €7,000 |
| Levels 2-4 | Between €500 and €1,500 | Between €7,000 and €20,000 |
| Level 5 | €1,500 | €20,000 |
The exact intermediate limits at levels 2, 3, and 4 are not published. Your current limits are shown in the cashier section when you submit a withdrawal request. No fees apply to withdrawals at any VIP level.
Benefits that increase or unlock as you progress through VIP levels:
Cashback is calculated on net losses and credited on a weekly basis. The exact cashback percentage at each level is not confirmed publicly; your current rate is visible in the VIP or loyalty section of your account. The cashback structure is loss-based, meaning it applies only when your net result over the calculation period is negative.
Progression is based on wagering activity. The exact wagering thresholds required to advance from one level to the next are not published on the site. Your current level and progress toward the next tier are visible in the VIP or loyalty section inside your account. Contact live chat if you believe your level has not updated correctly after significant wagering activity.
Completing tasks and challenges earns coins - up to 1,500 coins per completed task. Coins accumulate in your account and can be exchanged in the Bonus Shop for bonus rewards. The Bonus Shop offers rewards worth up to €1,000. To access the Bonus Shop and check available challenges, open the Bonus Shop section in your account. Coin balance, task progress, and available exchange options are all displayed there.
The coin and task system runs alongside the VIP level structure independently. You do not need to be at a high VIP level to earn coins or access the Bonus Shop.
At VIP level 5 a dedicated personal account manager is assigned to your account. The manager handles account queries, withdrawal matters, and access to promotions that are not available to lower tiers. Contact your manager through the same live chat channel or through the contact route provided at the time of level 5 assignment.
There are five VIP levels. Level 1 is the entry tier; level 5 is the highest, with a daily withdrawal limit of €1,500, a monthly limit of €20,000, a personal manager, and the highest cashback rate.
Cashback is loss-based and calculated weekly. If your net result over the week is negative, a percentage of those losses is returned as cashback. The percentage increases with your VIP level. Credits are applied automatically; check your account bonuses section for the credit date and amount.
Progression is tied to wagering activity. The specific thresholds are not published; your progress toward the next level is shown in the VIP or loyalty section of your account. Contact live chat if your level has not updated after sustained wagering.
The Bonus Shop lets you exchange coins earned through completing tasks and challenges for bonus rewards worth up to €1,000. Coins are earned at up to 1,500 per task. Open the Bonus Shop section in your account to see available tasks, your coin balance, and current exchange options.
VIP level affects withdrawal limits but not the processing timeline. All withdrawals are subject to the Monday to Friday finance schedule regardless of VIP tier. Higher VIP levels can withdraw larger amounts per day and per month.
Level 5 unlocks a daily withdrawal limit of €1,500, a monthly limit of €20,000, a dedicated personal account manager, access to exclusive promotions, and the maximum available cashback rate.
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